Clear the path
Remove rugs, small furniture, wall art, and fragile items from the delivery route.
Furniture Delivery & Preparation Guide
A thoughtful arrival
Furniture Delivery + Preparation Guide
A little preparation makes room for a seamless arrival. From measuring your doorways to the final inspection, here’s how to get your home ready for the pieces you’ve chosen.
Save this page for delivery day so you can reference the inspection steps before signing.
01 / Before you order
Pre-Order Assessment & Delivery Planning
While this assessment should be completed before placing your order, an overlooked or underestimated delivery path is the most common reason for delays. It is critical to note that luxury furniture, unlike standard parcels, frequently arrives fully assembled or encased in large, protective crating. Therefore, a path that is too narrow or a turn that is too tight is the most common cause of delivery issues.
Placement
Map the room before you measure the route
Begin by choosing where your new piece will live. Using the dimensions listed on the product page, outline the footprint in the room so you can confirm proportions, circulation, and how the layout will feel.
- Plan the spacing: Aim for comfortable walkways (roughly 18–24 inches) and check for outlets, vents, and switches you don’t want to block.
- Leave a little margin: Add 1–2 inches to your measurements so placement stays easy, even if walls and corners aren’t perfectly square.
The Piece
Confirm the piece’s dimensions
Review the dimensions on your order confirmation and note the width, depth, and height. For sofas and lounge chairs, also pay close attention to the diagonal depth, a critical measurement when a piece needs to be brought in at an angle.
- Measure at the widest, deepest, and tallest points, including overhangs, arms, and any outward curves.
- If your piece arrives crated, be sure to account for the additional clearance the crate adds on all sides.
- Use the Home Measuring Guide to check diagonal depth (DD), and contact our team if you need help confirming a measurement. This dimension is useful when assessing tight doorways, hallways, or stair landings.
Entry Points
Measure doorways & access points
Measure the width and height of all doorways, including the front door and the specific room door.
- Measure within the molding/trim (the narrowest usable opening).
- Check how wide the door can open; handles, hinges, and swing can reduce clearance.
- If angling is required, consider diagonal depth along with the opening height and the space available on both sides of the doorway.
- Don’t forget building access points like vestibules, gates, or exterior stairs.
The Path
Check hallways, turns, and overhead clearance
Measure the narrowest points of hallways and the height of any low-hanging light fixtures or fans.
- Measure tight turns, corners, and pinch points between walls.
- Confirm “entry clearance”, the distance from one wall, through the doorway, to the opposite wall, when a pivot is required.
- Factor in ceiling height and low fixtures, as furniture may need to rotate during delivery.
Stairways & Elevators
Measure vertical access carefully
If your home has stairs, measure the width and the “turn radius” of landings. If you have an elevator, measure the door opening, the interior height, and the depth.
- Stairways: Measure width within any railings or posts, plus landing width/depth and ceiling height above the steps/landing.
- Elevators: Measure the door opening and the interior height, width, and depth (diagonals can help confirm fit).
02 / Before the team arrives
Prepare Your Space
Make room for what’s coming. A clear route and a few thoughtful preparations help our White Glove delivery team work efficiently and safely.
Clear the destination
Ensure the space where your new piece will live is completely empty. Delivery teams are not permitted to move or dispose of existing furniture.
Secure pets and children
Keep pets and children in a separate area during delivery and installation so everyone stays safe.
Protect your floors
While our teams take great care, consider brown paper or felt runners for delicate hardwood or marble flooring.
03 / Delivery day
The White Glove Experience
Most Lekker Home deliveries are performed via White Glove Service, with thoughtful handling from arrival to final placement.
Included with White Glove deliveries
- Coordinated scheduling: Our delivery partner contacts you to arrange a delivery window.
- In-home placement: Items are carried into the room of your choice.
- Full assembly: The team handles setup and tools so you don’t have to.
- Debris removal: Cardboard, crates, and packing materials are cleared away.
- Final inspection: A quality check is performed with you. Please take time to inspect each piece yourself as well.
04 / Before you sign
The Inspection + Sign-Off
Once your furniture is placed and assembled, take a moment to look it over carefully. Complete your inspection before the driver leaves.
Check every angle
Look for transit-related marks, structural issues, or finish inconsistencies.
Test functionality
Open drawers, test mechanisms, and sit on cushions to ensure everything works as intended.
Document any issues
Write any damage clearly on the Bill of Lading (BOL) before signing. Take photos of the damaged area, the entire piece, and the packaging.
Contact us within 72 hours
Email [email protected] or call 617.737.7307.
05 / Here to help
Damage + Claims FAQ
We curate pieces of exceptional quality and craft, and we are committed to ensuring your order arrives in pristine condition. If something isn’t right, follow the guidance below.
At delivery
What should I do at the moment of delivery?
Inspect everything immediately. Whether it is a small accessory or a large sofa, examine the item before the delivery team leaves.
For freight and furniture: If you notice visible damage to the packaging or the piece itself, note the specific damage on the delivery receipt (BOL) before signing.
Photos are essential: Take clear photos of the damaged area, the item as a whole, and the exterior packaging.
Submit a claim
How do I file a damage claim?
Contact our Customer Support team within three days of delivery:
- Email: [email protected]
- Phone: 617.737.7307 (Monday–Saturday, 10 am–6 pm ET)
- Include: Your order number, a brief description of the issue, and photos of the damage, the entire item, and the exterior packaging.
Timing
How long do I have to report damage?
Claims must be submitted within three days of delivery. Because we work with high-end global manufacturers and specialized freight carriers, this window is strict.
If you are shipping to a receiving warehouse, ensure your warehouse manager inspects the items and reports any issues to us within the same three-day window.
After sign-off
What if I already signed for the delivery and then found damage?
While noting damage on the delivery receipt is the best protection, you still have three days to report concealed damage. Please do not discard any packaging, as the carrier may need to inspect the box to process the claim.
Resolution
How will Lekker Home resolve the issue?
Once a claim is submitted, our team will review the details with the manufacturer. Solutions are handled at Lekker Home’s discretion and may include:
- Professional repair: Sending a certified furniture technician to your home for an on-site repair.
- Replacement: Shipping a new unit if the item is deemed beyond repair.
- Parts replacement: Sending specific components, such as a new table leg or cushion cover.
Note on replacements: Any replacement item shipped in response to a damage claim is returnable for store credit only.
Materials
What is not considered a defect?
Luxury furniture often features natural materials. The following are considered characteristics of the craft rather than defects:
- Natural variations: Unique grain patterns in wood, veining in marble, or slight color variations in leather.
- Dye lot differences: Minor variations in fabric color between a showroom sample and the final piece.
- Handcrafted details: Minor irregularities in hand-blown glass or hand-knotted rugs.
06 / Settle in
Care for the Years Ahead
A few thoughtful habits help preserve the finishes, wood, leather, and textiles that make your piece special. Always follow the manufacturer’s care instructions for your specific furniture.
Acclimatization
Allow wood and leather pieces 24 hours to adjust to your home’s humidity and temperature.
Climate control
Aim for 35%–45% humidity to help prevent warping or cracking in solid wood and leather.
Levelling
If the piece appears uneven, check your floors. Many designs include adjustable glides or hinges.
Mind the light
Rotate cushions regularly and consider UV-filtering window treatments to help prevent uneven fading.
Lift, don’t drag
Always lift furniture when moving it. Dragging stresses joinery and can damage floors and legs.
Attend to spills
Most finishes are water-resistant, not waterproof. Blot spills quickly with a clean, lint-free cloth.
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