Clear the path
Remove rugs, small furniture, wall art, and fragile items from the delivery route.
Furniture Delivery & Preparation Guide
Ensuring a Seamless Arrival
Furniture Delivery + Preparation Guide
At Lekker Home, we believe the delivery of your furniture should be as effortless and beautiful as the pieces themselves. Use this guide to prepare your home, your building, and your schedule so your new investment arrives smoothly.
Tip: Save this page for delivery day so you can reference inspection steps during sign-off.
Pre-Order Assessment & Delivery Planning
While this assessment should be completed before placing your order, an overlooked or underestimated delivery path is the most common reason for delays. It is critical to note that luxury furniture, unlike standard parcels, frequently arrives fully assembled or encased in large, protective crating. Therefore, a path that is too narrow or a turn that is too tight is the most common cause of delivery issues.
Placement
Map the room before you measure the route
Begin by choosing where your new piece will live. Using the dimensions listed on the product page, outline the footprint in the room so you can confirm scale, circulation, and how the layout will feel.
- Plan the spacing: Aim for comfortable walkways (roughly 18–24 inches) and check for outlets, vents, and switches you don’t want to block.
- Leave a little margin: Add 1–2 inches to your measurements so placement stays easy—even if walls and corners aren’t perfectly square.
The Piece
Confirm the piece’s dimensions
Review the dimensions on your order confirmation and note the width, depth, and height. For sofas and lounge chairs, also pay close attention to the diagonal depth—a critical measurement when a piece needs to be brought in at an angle.
- Measure at the widest, deepest, and tallest points, including overhangs, arms, and any outward curves.
- If your piece arrives crated, be sure to account for the additional clearance the crate adds on all sides.
- Diagonal depth (DD) is measured from the lower back corner of the piece to a point midway between the top of the back and the top of the arm. This dimension helps determine whether the piece can pivot through tight doorways, hallways, or stair landings.
Entry Points
Measure doorways & access points
Measure the width and height of all doorways, including the front door and the specific room door.
- Measure within the molding/trim (the narrowest usable opening).
- Check how wide the door can open—handles, hinges, and swing can reduce clearance.
- If angling is required, confirm the diagonal depth is less than the doorway width.
- Don’t forget building access points like vestibules, gates, or exterior stairs.
The Path
Check hallways, turns, and overhead clearance
Measure the narrowest points of hallways and the height of any low-hanging light fixtures or fans.
- Measure tight turns, corners, and pinch points between walls.
- Confirm “entry clearance”—the distance from one wall, through the doorway, to the opposite wall—when a pivot is required.
- Factor in ceiling height and low fixtures, as furniture may need to rotate during delivery.
Stairways & Elevators
Measure vertical access carefully
If your home has stairs, measure the width and the “turn radius” of landings. If you have an elevator, measure the door opening, the interior height, and the depth.
- Stairways: Measure width within any railings or posts, plus landing width/depth and ceiling height above the steps/landing.
- Elevators: Measure the door opening and the interior height, width, and depth (diagonals can help confirm fit).
Before the team arrives
Prepare Your Space
To allow our White Glove delivery team to work efficiently and safely, please complete the following steps prior to arrival.
Clear the destination
Ensure the space where the new piece will live is completely empty. Delivery teams are not permitted to move or dispose of existing furniture.
Secure pets and children
For everyone’s safety, keep pets and children in a separate area during installation.
Protect your floors
While our teams take great care, consider brown paper or felt runners for delicate hardwood or marble flooring.
Building & Access Requirements
If you live in a managed building or gated community, please coordinate the following at least 48 hours in advance.
COI (Certificate of Insurance)
Many luxury buildings require a COI from the delivery company. Notify us immediately if your building requires one so we can coordinate with the delivery team: [email protected].
Service elevators
Reserve the service elevator for your delivery window to avoid delays and rescheduling.
Parking & street access
Please guarantee an accessible space for a large delivery vehicle. If your street enforces loading zone times or requires a permit, inform us in advance.
What to Expect: White Glove Service
Most Lekker Home deliveries are performed via White Glove Service. It’s a premium experience designed to keep delivery day calm, efficient, and beautifully handled.
The Inspection & Sign-Off
Once your furniture is placed and assembled, your delivery team will ask you to inspect the piece. This step matters. Take a moment and check thoroughly before the driver leaves.
Check every angle
Look for transit-related marks, structural issues, or finish inconsistencies.
Test functionality
Open drawers, test mechanisms, and sit on cushions to ensure everything works as intended.
Note any issues
If there is damage, write it clearly on the Bill of Lading (BOL) before signing and take photos.
Contact us within 72 hours
Email [email protected] or call 617.737.7307.
Important: Damage claims must be submitted within three days of delivery. Please keep packaging for carrier inspection if needed.
Mon–Sat, 10 am – 6 pm ET
Damage or Defects
We curate pieces of exceptional quality and craft, and we are committed to ensuring your order arrives in pristine condition. If your order is less than perfect, please refer to the guidance below.
At delivery
What should I do at the moment of delivery?
Inspect everything immediately. Whether it is a small accessory or a large sofa, please examine the item before the delivery team leaves.
For Freight/Furniture: If you notice any visible damage to the packaging or the piece itself, you must note the specific damage on the delivery receipt (BOL) before signing.
Photos are essential: Take clear photos of the damaged area, the item as a whole, and the exterior packaging.
Submit a claim
How do I file a damage claim?
To initiate a claim, please contact our Customer Support team within the required timeframe:
- Email: [email protected]
- Phone: 617.737.7307 (Mon–Sat, 10 am – 6 pm ET)
- Include: your order number, a brief description of the issue, and the photos mentioned above.
Timing
How long do I have to report damage?
Claims must be submitted within 3 days of delivery. Because we work with high-end global manufacturers and specialized freight carriers, this window is strict. If you are shipping to a receiving warehouse, please ensure your warehouse manager inspects the items and reports any issues to us within this same 3-day window.
After sign-off
What if I already signed for the delivery and then found damage?
While noting damage on the delivery receipt is the best protection, you still have 3 days to report concealed damage. Please do not discard any packaging, as the carrier may need to inspect the box to process the claim.
Resolution
How will Lekker Home resolve the issue?
Once a claim is submitted, our team will review the details with the manufacturer. Solutions are handled at Lekker Home’s discretion and may include:
- Professional repair: Sending a certified furniture technician to your home for a seamless on-site repair.
- Replacement: Shipping a new unit if the item is deemed beyond repair.
- Parts replacement: Sending specific components (e.g., a new table leg or cushion cover).
Note on replacements: Any replacement item shipped in response to a damage claim is returnable for store credit only.
Materials
What is not considered a defect?
Luxury furniture often features natural materials. The following are considered “characteristics of the craft” rather than defects:
- Natural variations: Unique grain patterns in wood, veining in marble, or slight color variations in leather.
- Dye lot differences: Minor variations in fabric color between a showroom sample and the final piece.
- Handcrafted details: Minor irregularities in hand-blown glass or hand-knotted rugs.
For returns or exchanges, please reference our
Returns & Exchange Policy.
After delivery
Post-Delivery Care
Your furniture is designed to last a lifetime. A few thoughtful habits will help preserve finishes, wood, leather, and textiles so they continue to look exceptional for years to come.
Acclimatization
Allow wood and leather pieces 24 hours to adjust to your home’s humidity and temperature.
Climate control
Aim for 35%–45% humidity to help prevent warping or cracking in solid wood and leather.
Levelling
If the piece appears uneven, check your floors. Many designs include adjustable glides or hinges.
Mind the light
Rotate cushions regularly and consider UV-filtering window treatments to prevent uneven fading.
Lift, don’t drag
Always lift furniture when moving it. Dragging stresses joinery and can damage floors and legs.
Spills
Most finishes are water-resistant, not waterproof. Blot quickly with a clean, lint-free cloth.
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