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Help / Shipping & Delivery

Shipping & Delivery

We provide several levels of delivery service depending on the size, weight and fragility of the item you have ordered and time frame required to assure your items arrive as expected with the greatest amount of care.

Standard Shipping

We offer Standard Shipping for those items that can be delivered via UPS.  Delivery charges are 10% of the order total, starting at $11.99. Items ordered together will not necessarily be shipped together. Additional Delivery charges may apply to items that are too large or bulky to be accommodated by our standard shipping charges.

 

Please note, UPS is unable to ship to Post Office Boxes.

Orders Shipping to Alaska, Hawaii & U.S. Territories

Orders to Alaska, Hawaii and U.S. Territories will be shipped via UPS Ground Service and will arrive within 1-2 weeks depending on your location.

Orders Shipping Outside of the U.S.

Lekker Home currently does not ship outside of the United States. We apologize for any inconvenience.

Order Tracking

Standard Shipping orders that ship via UPS will include tracking information within the Shipment Confirmation eMail. For any questions, please contact us at support@lekkerhome.com during our business hours. So we can best serve you, please include your name, address, and Order Number with any correspondence.

Returns & Exchanges

If you need to return or exchange an item, please reference Returns & Exchanges.

Freight Delivery

Those items that UPS cannot deliver due to size, weight and/or fragility will ship via Freight Delivery. We offer two levels of service depending on the size, weight and packaging of your item.

Furniture Delivery is currently only available within the contiguous United States.

Doorstep Service - Outside Delivery

Doorstep Delivery, our standard delivery service, offers delivery of your order in its original packaging by one of our third party carriers at your doorstep. Please keep in mind if you live in an apartment and/or condominium complex this delivery option will only deliver your items as far as the front entrance of your building. This service level does not include delivery inside your home, unpacking and/or assembly. To ensure safety during transit, larger items are typically shipped and delivered on a pallet. Please plan accordingly. If you require additional service with the delivery of your purchase we suggest choosing our White Glove Delivery Service option.

 

Doorstep Delivery Charges

Doorstep delivery charges are 10% of order total, capping at $700.

 

Doorstep Delivery is not available for all furniture items due to size and weight restrictions.

White Glove Service - Inside Delivery

White Glove Service is our premium delivery option and includes a scheduled appointment from one of our certified white glove delivery teams. The items from your order will be unpacked, assembled if necessary, put in place and all packing materials will be removed. Our White Glove Service teams are not bonded or insured for any wall mounting, structural modifications or electrical work. Please allow an additional 1-4 weeks for delivery with white glove delivery services.

White Glove Delivery Charges

We not only want to offer our customers very competitive White Glove Delivery charges but make it simple. White Glove delivery charges are 10% of order total, with an additional charge of $100. These charges cap at $700.

 

If you are a trade professional, please reach out to one of our A+D Design Associates directly at trade@lekkerhome.com for delivery pricing.

Preparing for Delivery

Measure Before You Purchase

We want to ensure your new furniture is delivered successfully. There is important measurement and obstruction information to consider before you purchase your furniture. Please refer to our Home Measuring Guide for helpful tips.

 

It is your responsibility to measure all points of entry carefully before making your purchase to ensure a successful delivery. Furniture that does not fit at the time of delivery is subject to the terms outlined in our Returns & Exchanges Policy. Additional delivery fees may be incurred if return trips are needed. If an item requires craning into the home, you are responsible for arranging this service.

 

Special Requirements

Please inform our Design Associates of any special requirements at the time of purchase, such as steep or narrow roads and driveways, private gated access, or multiple flights of stairs. Our delivery team can accommodate carrying furniture up 1 flight of stairs. There is a $50 fee for each additional flight.

 

Apartment/Condominium Dwellers

If your building has a freight elevator, please reserve it in advance. Additionally, If your building requires a Certificate of Insurance (COI) for deliveries, please ensure that you have provided all of the necessary information to your sales consultant beforehand. There is a $35 fee for providing a COI.

During delivery, please inspect your furniture thoroughly and report any manufacturer's defect or damage to the delivery team to resolve your claim as quickly as possible. Please refer to Returns & Exchanges for further details.

What to Expect

We use an exclusive network of delivery partners for our delivery services depending on your location. Once your order is received and inspected at the local  warehouse, our delivery team will contact you to make delivery arrangements.

Please note that our delivery team is not permitted or insured for wall mounting, structural modifications, electrical work, disposing or moving of existing furniture - this includes moving furniture out of the way for rug deliveries. Before our delivery team arrives, prepare your home by doing the following:

 

  • Remove doors or handrails  if necessary
  • Move existing furniture and set rugs in place
  • Secure low-hanging light fixtures
  • Remove pictures or artwork
  • Secure pets in another room

 

Please thoroughly inspect your furniture before our delivery team leaves your home to help resolve your claim as quickly as possible. Please refer to our Returns & Exchanges for further details.

 

Questions? If there are any questions regarding specific furniture measurements, shipping, or delivery please contact us at support@lekkerhome.com and one of our design associates would be pleased to assist you. We’re here to help.

Design For Living

Since 2003 we’ve focused on curating brands that embody design ingenuity and craftsman quality, from mid-century modern classics and European design icons to the latest emerging design.

Showroom

Experience design for living at our flagship showroom located in Boston’s South End.

Trade Program

Our dedicated Trade Team is here to enhance your projects at every stage, from exclusive pricing to our extensive design portfolio.

Design Assistance

Whether you need help choosing a color palette or creating a floor plan, our Design Consultants will turn your ideas into a reality.

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You can trust that our authentic designs are at the best possible prices, in fact, we'll match any lower price you find.

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