Shipping & Delivery
We provide several levels of delivery service depending on the size, weight and fragility of the item you have ordered and time frame required to assure your items arrive as expected with the greatest amount of care.
As of now, all of our brands are continuing to ship within their normal lead times and we do not expect any delays.
We offer Standard Shipping for those items that can be delivered via UPS. Delivery charges are 10% of order total.Items ordered together will not necessarily be shipped together. Additional Delivery charges may apply to items that are too large or bulky to be accommodated by our standard shipping charges. Please note, UPS is unable to ship to Post Office Boxes.
|Orders Shipping to Alaska, Hawaii & U.S. Territories||Orders to Alaska, Hawaii and U.S. Territories will be shipped via the United States Postal Service (USPS) and will arrive within 2-3 weeks. Please allow an extra day if using the express delivery options as described above.|
|Orders Shipping Outside of the U.S.||Lekker Home currently does not ship outside of the United States. We apologize for any inconvenience.|
|Order Tracking||Standard Shipping orders that ship via UPS from our warehouse will include tracking information with the Shipment Confirmation eMail. Other Standard Shipping or Freight Delivery orders can be tracked by contacting us at firstname.lastname@example.org or 877.7LEKKER (877.753.5537) during our business hours. So we can best serve you, please include your name, address and Order Number with any correspondence.|
|Returns & Exchanges||If you need to return or exchange an item please reference our Return Policy.|
Those items that UPS cannot deliver due to size, weight and/or fragility will ship via Freight Delivery. We offer two levels of service depending on the size, weight and packaging of your item. Freight delivery charges are calculated based on the shipping destination and the total order value of your shopping cart.
Freight Delivery is currently only available in the contiguous United States. Since stock availability can vary we reserve the right to ship all items complete.
Doorstep Service - Outside Delivery
Doorstep Delivery, our standard delivery service, offers delivery of your order in its original packaging by one of our third party carriers at your door step. Doorstep charges are 10% of order total, capping at $450. Please keep in mind if you live in an apartment and/or condominium complex this delivery option will only deliver your items as far as the front entrance of your building. Please plan accordingly. This service level does not include delivery inside your home, unpacking and/or assembly. If you require additional service with the delivery of your purchase we suggest choosing our White Glove Delivery Service option.
IMPORTANT: Door Step Delivery is not available for all Freight Delivery items due to size and weight restrictions.
White Glove Service - Inside Delivery
White Glove Service is our premium delivery option and includes a scheduled appointment from one of our certified white glove delivery teams. The items from your order will be unpacked, assembled if necessary, put in place and all packing materials will be removed. Our White Glove Service teams are not bonded or insured for any wall mounting, structural modifications or electrical work. Typical delivery time is 1-4 weeks from your scheduled delivery date confirmation.
White Glove Delivery Charges
We not only want to offer our customers very competitive White Glove Delivery charges but make it simple. White Glove delivery charges are 10% of order total, with an additional charge of $100. These charges cap at $450.
Preparing for Delivery
Measure Before You Purchase
We want to ensure your new furniture is delivered successfully. There is important measurement and obstruction information you should consider before you purchase your furniture and have it delivered. Important questions you should ask are:
- Will a delivery truck fit down your road?
- Are your driveway and sidewalk clear?
- Will your driveway hold a 26-foot truck?
- Will the furniture fit through all doorways?
- Will the furniture fit up your stairway?
- Will the furniture fit through your hallway?
- Is your room ready for the product?
- Will your hallway size allow our delivery team through with product?
For apartment buildings, condominiums, or homes with elevators, it is important to measure the elevator interior height, elevator opening and opposite wall distance to ensure furniture will fit. If your building has a freight elevator, please reserve it in advance.
Before purchasing your new furniture, note all important measurements and obstructions so you can ensure a successful delivery. Before the delivery team arrives, prepare your home by doing the following:
- Secure low-hanging light fixtures
- Remove doors if necessary
- Set rugs in place
- Remove pictures or art
- Move other furniture
- Put pets in another room
During delivery, please inspect your furniture thoroughly and report any manufacturer's defect or damage to the delivery team to resolve your claim as quickly as possible. Please refer to our Returns & Exchanges Policy for further details.
IMPORTANT: Lekker Home cannot be responsible for the measurements of our customer's property. Please measure carefully before making your purchase to assure a successful delivery. If there are any questions regarding measurements please contact us and one of our associates would be pleased to assist you. Thank you.
What to Expect
The delivery timeline of your order is largely dependent on the order’s size as well as the point of origin of the products within it. Although we do stock some of our collection, many of our products come from overseas. These lead times can occasionally be affected by unforeseen circumstances such as weather, customs controls and freight schedules. If there are any immediate changes to the status of your order, delays or otherwise, we will always do our best to reach out to let you know.
We use two different delivery partners for our delivery service depending on your location. Once your order is received at their respective warehouse, they will contact you to make delivery arrangements.
Questions about Shipping & Delivery?
Simply contact one of our knowledgeable staff at email@example.com or Toll Free at 877.7LEKKER (877.753.5537). We’re here to help.