Frequently Asked Questions
Q: Do you 100% Price Match Guarantee?
A: Absolutely! Shop with confidence. We understand that you have options and price is just one of many factors to consider. At Lekker Home we want to make your shopping experience as easy as possible, and provide authentic design products at the best possible price. So if you find a lower price on an identical product, let us know and we’ll match it. It’s that simple. See our Price Guarantee page for further details.
Q: Can I get my order Sales Tax Free?
A: Yes, Lekker Home does not charge Sales Tax if your purchase is shipping to an address outside of Massachusetts. No sales tax applies to any purchase of Gift Cards. Purchases paid for with Gift Cards are subject to the same Sales Tax requirements as any other form of payment.
Per the Internet Tax Freedom Act (ITFA), companies selling over the Internet are subject to the same sales tax collection requirements as any other retailer. Internet retailers or remote sellers are generally required to collect taxes in any state they have a physical selling presence. If they do not have any such presence, they are not required to collect sales taxes.
Q: How do a I create an account and place my order?
A: Choose a product and "Add to Cart." When you’re ready to checkout, select the shopping cart at the top of the page and then “Checkout” on the Your Cart page. You will be prompted to complete your account information at checkout. If you already have an account, you can log in at any time.
Q: Is your website secure?
A: Very. Our site is using best-in-class Secure Sockets Layer (SSL) encryption technology to protect against loss, misuse and modification of customer information. All customer information including credit card information and sign-in passwords are encrypted and protected behind a multi-layer firewall-based security system.
Q: Do you ship outside of the United States?
A: We do not ship outside of the United States. We apologize for any inconvenience.
Q: What levels of shipping service do you offer and how much will it cost?
A: We offer several levels of service including Standard Shipping and White Glove depending on size, weight and time frame required. The cost is based on the level of service required and the ship to location. See our Shipping & Delivery page for further details.
Q: Do you offer Gift Wrapping?
A: Yes, we offer free gift wrapping, which includes Lekker's standard white wrapping paper and a hand written gift card with the message of your choice. Please note that some larger items cannot be gift wrapped. However, we're happy to include a personal hand written gift card with all purchases. If you have any questions regarding which items can and cannot be gift wrapped please email us at firstname.lastname@example.org or call 877.7LEKKER (877.753.5537).
Q: What is your return or exchange policy?
A: We stand behind the quality of everything we sell. Please thoroughly examine all items upon receipt. If there is a problem please contact as soon as possible toll free at 877.7LEKKER (877.753.5537) or email email@example.com and one of our associates will work with you to make it right. See our Return & Exchange Policy page for further details.
Q: I have created an online account but I forgot my password. How can I retrieve my password or create a new one?
A: No problem. Simply click on Login, enter the email address you used to create the account, and then select Forgot Password. Your password will be sent to you immediately. If you’re still having trouble please call us toll free at 877.7LEKKER (877.753.5537) and one of our associates will be pleased to assist you.
Q: Why won't my Promo Code work?
A: We want you to be able to take advantage of valid Promo Codes. Reasons a Promo Code may not work include that it has expired, it has already been used, or it can't be combined with an existing offer (i.e. sales). There are also several Brands that do not allow online discounting; including Bensen, Blu Dot, Fermob, Gus* Modern, Herman Miller, Knoll, Loll, and Vitra. If you think the aforementioned does not apply to your order please call us toll free at 877.7LEKKER (877.753.5537) or email us at firstname.lastname@example.org and one of our associates will be pleased to assist you.
Q: Are your products the original authentic designs?
A: Absolutely! We are an authorized retailer of every brand we carry. Our products are the original authentic designs, from the original designers and from the licensed manufacturer. We do not offer or support products that are knockoffs, reproductions, replicas, or inspired by the original. Further, we are proud sponsors of Be Original Americas BeOriginalAmericas.com which informs and educates the public on the value of original design. We're proud to be a part of an organization that helps combat counterfeit design and we fully support authentic and creative work.
Q: Do you provide swatches?
A: Yes, free swatches are available for most products upon request. Stop by our showroom, call us toll free at 877.7LEKKER (877.753.5537), or email us at email@example.com and one of our associates will be pleased to assist you.
Q: What is the status of my order?
A: You can check the status of your order online by logging into our website and going to My Account. Estimated shipment dates are included on the product detail page at the time of order. Orders that ship via UPS Ground will receive a Shipment Confirmation with tracking upon shipment. For orders that were not placed online and/or require additional handling like Freight Delivery, you can email us at firstname.lastname@example.org or call us toll free at 877.7LEKKER (877.753.5537) and one of our associates will be pleased to assist you.
Q: If I can’t get to your showroom in Boston, MA where can I see your products?
A: Though some of our products may be available elsewhere, many are unique to our design portfolio. But we’re here to bring the showroom to you with the personal service you deserve. Our staff will make sure you have all the information, images, swatches, catalogs, and details you need to make a purchase with the comfort in knowing you’re getting what you ordered. Have a question? Call us toll free at 877.7LEKKER (877.753.5537) or email us at email@example.com and one of our associates will be pleased to assist you.
Q: Let's get to the fine print, what are your Terms and Conditions?
A: You can find our regular size print on our Terms and Conditions page.
Q: I have products that I think would be of interest to Lekker Home. How do I reach your Buying Department?
A: We're always on the hunt for high quality, design-forward products that fit into our Design for Living concept. You can email us at firstname.lastname@example.org. In order to expedite our decision-making process, please include access to your product catalog and wholesale pricing. If there's a fit, our Buying Department will be in contact with you.