Shop with confidence. We offer a Price Match Guarantee for identical products found at a lower price from an authorized U.S. retailer. To qualify, the item must be the exact same finish and configuration, in-stock, and not discontinued.

Please note that special manufacturer and/or factory direct quotes are not included in this guarantee.

Tariff surcharges are applied during checkout and appear in the line item detail in your cart. We actively monitor policy changes to ensure all tariff surcharges remain accurate and up to date.

We want you to be able to take advantage of valid promo codes. Reasons a promo code may not work include that it has expired, it has already been used, or it can’t be combined with an existing offer (including sales). Some brands including Bensen, Blu Dot, Fermob, Gus* Modern, Herman Miller, Knoll, LOLL Designs, and Vitra do not permit promo code discounts online.

If you think none of the above applies to your order, please email [email protected] and one of our associates will be pleased to assist you.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), wire transfers, ACH, cash, and checks.

For in-stock items, full payment is required at checkout. For custom or "Made-to-Order" orders over 10k, we require a 50% deposit payment to initiate production.

Currently, we offer third-party financing through PayPal Pay Later at checkout.

We offer three levels of service to ensure your furniture and accessories arrive on your terms. Please reference our Shipping & Delivery page for complete details.

You can check your status anytime by logging into My Account. Tracking availability will depend on the carrier method. If you’d like to know the latest status of your made-to-order items, please contact us at [email protected].

• Standard delivery via UPS/FedEx: Automated tracking will be sent once your item ships.
• White Glove delivery: Our carrier will contact you directly to schedule a specific delivery window.
• Doorstep delivery and general freight (dock-to-dock): Please contact our team at [email protected] for the most current delivery updates.

Important: It is the customer’s responsibility to ensure items fit through doorways, hallways, and elevators. We highly recommend reviewing our Furniture Planning & Sizing Guide before purchase.

Non-returnable items are not refundable and returnable items refused because they do not fit are subject to restocking fees. Please reference our Returns & Exchanges Policy for more details.

Currently, we only ship within the contiguous United States. We can, however, ship to your preferred US-based freight forwarder for international transit.

We accept returns on most stock items within 30 days of receipt, provided they are in original packaging and condition. Please note that Custom/Made-to-Order items are final sale and cannot be returned or exchanged.

Please reference our Returns & Exchanges Policy for complete details.

Orders for in-stock items can be canceled before they are prepared for shipment. For Custom orders, you have a 48-hour grace period after payment to make changes or cancel. After 48 hours, the order is sent to the manufacturer and cannot be canceled.

Please reference our Returns & Exchanges Policy for complete details.

Yes. We are an authorized retailer for every brand we carry, which you can explore on our Brands page. That means your piece is an original design produced by the licensed manufacturer.

Learn more about our commitment to authenticity and longevity on our Authentic Designs page.

Please reference our Furniture Care Guide for complete details.

Yes. We offer free fabric and leather swatches for most of our upholstered brands. You can make your request through our Swatch Request form.

Yes. We have a robust A+D Trade program for interior designers, architects, and developers. Members enjoy tiered discounting, dedicated account management, and tax-exempt purchasing. You can find more information and apply on our A+D Trade page.

Our Interior Design Consultants offer complimentary consultations. Whether you need a single chair recommendation or a full 2D room rendering, we are here to help you design your space. You can find out more and get started on our Design Assistance page.

We champion Authentic Design for longevity, a core part of our sustainability commitment to keep furniture out of landfills. We partner with brands using practices like Greenguard Gold, FSC®-certified standards, non-toxic materials, and responsible sourcing. See our Sustainability page for details.