Customers Own Material & Leather (COM/COL)

We like to avoid delays and make your life easier. Before an order can be placed, all items must have an approved COM/COL. For custom upholstery pieces, please send a specification link so that we can inquire with our manufacturers about pre-approval. 

If testing is required, we’ll confirm the sample size needed and the shipping address. Please ask fabric representatives to copy us on tracking when they send testing samples and we’ll coordinate the approval process with the manufacturer on your behalf. 

Lead Times

Lead times are good faith estimates based on timelines provided by each manufacturer. Circumstances beyond our control may impact production and delivery times. Our team regularly checks on manufacturer lead time status and will communicate any significant changes to you in a timely manner. 

Order Types and Accepted Payment Methods

Depending on order type, payments are accepted by credit card, wire transfer and check.

In Stock Orders

Orders under $10,000 require payment in full at time of order. Orders over $10,000 require a minimum of a 50% deposit to place an order, with the balance due prior to shipment. 

Custom Orders

Orders that are being manufactured especially for you require payment in full at the time of order. 

International Orders

Orders with a final delivery destination outside of the continental United States of America require payment in full at time of order via wire transfer only. 

Credit Card Payments

Credit card payments may be made through the Trade Portal, the showroom or with a Trade associate. Payments over $20,000 made by credit card will incur a 3% processing  fee.

Payment via Check

Check payments may be sent to:

Lekker Home

Attn: A+D Trade

38 Wareham Street

Boston, MA 02118-2860

United States of America

Payment via Wire and/or ACH

In order to make payment via Wire and/or ACH please contact us for our banking information at trade@lekkerhome.com or 617-737-7307, ext. 1120.

Order Placement

Payment confirms that you’ve reviewed and accepted order details including quantities, finishes, and the Terms and Conditions. Please note that the window to make any changes closes 48 hours after payment is received.

Freight and Delivery

Freight within the continental U.S. is quoted at 10% of the Net order value. For large volume orders, please inquire about a custom freight quote. 

Standard freight is dock to dock delivery, with orders delivered directly to your receiver. UPS/FedEx and local White Glove deliveries may be available at an additional cost - please inquire.

Please note that weekend appointments, deliveries outside normal business hours, deliveries that involve a ferry (eg. to an island), deliveries that require a Certificate of Insurance or requests for specific delivery times (if they are available in your area) will incur an additional charge. Please inquire and we’ll get a custom quote just for you.

All shipments must be inspected immediately upon receipt. Damage claims must be reported within 48 hours of shipment arrival. Please include a detailed description and photos so that we can work with you to make things right as quickly as possible.

International Freight and Delivery

Customers assume full responsibility for goods transited and delivered outside of the continental United States of America. 

Warranties

Each manufacturer has different warranty policies, available upon request. We stand by the quality of the products we offer and will file any applicable claims that fall under a manufacturer’s warranty.

Returns

All purchases placed through the A+D Trade program are final.