1. Orders & Payments
Do you offer a Price Match Guarantee? Shop with confidence! We offer a Price Match Guarantee for identical products found at a lower price from an authorized U.S. retailer. To qualify, the item must meet the following criteria: It must be the exact same finish and configuration. It must be in-stock. It must not be a discontinued item. Please note that special manufacturer and/or factory direct quotes are not included in this guarantee.
How are you managing tariffs? Quotes and orders that are subject to tariffs will include the Tariff Surcharge amount in line item detail. We are ensuring that our tariff surcharges stay current as policies shift.
Do you offer promo codes? We want you to be able to take advantage of valid promo codes. Reasons a promo code may not work include that it has expired, it has already been used, or it can't be combined with an existing offer (i.e. sales). There are also several Brands that do not allow online discounting; including Bensen, Blu Dot, Fermob, Gus* Modern, Herman Miller, Knoll, Loll, and Vitra. If you think the aforementioned does not apply to your order, please email us at [email protected] and one of our associates will be pleased to assist you.
What payment methods do you accept? We accept all major credit cards (Visa, MasterCard, American Express, Discover), wire transfers, ACH, cash and checks.
Do I have to pay in full when I order? For in-stock items, full payment is required at checkout. For custom or "Made-to-Order" pieces, we require payment in full to initiate production.
Do you offer financing? Currently, we offer third-party financing through PayPal Pay Later at checkout.
2. Shipping & Delivery
What are your shipping tiers? We offer three levels of service to ensure your furniture and accessories arrive on your terms. Please reference our Shipping & Delivery page for complete details.
How do I track my order? You can check your status anytime by logging into My Account. Tracking availability will depend on the carrier method. If you would like to know the latest status of your made-to-order items, please contact us at [email protected].
Standard Delivery via UPS/FedEx Shipments: An automated tracking number will be sent to you once your item ships.
White Glove Delivery: Our carrier will contact you directly to schedule a specific delivery window.
Doorstep Delivery and General Freight (i.e. Dock-to-Dock): Please contact our team at [email protected] for the most current delivery updates.
Will the furniture fit in my home? Important: It is the customer's responsibility to ensure items fit through doorways, hallways, and elevators. We highly recommend reviewing our Furniture Planning & Sizing Guide <link> before purchase. Non-returnable items are not refundable and returnable items refused because they do not fit are subject to restocking fees. Please reference our Returns & Exchanges Policy for more details.
Do you ship internationally? Currently, we only ship within the contiguous United States. We can, however, ship to your preferred U.S. based freight forwarder for international transit.
3. Returns & Cancellations
What is your return policy? We accept returns on most stock items within 30 days of receipt, provided they are in original packaging and condition. Please note that Custom/Made-to-Order items are final sale and cannot be returned or exchanged.
Can I cancel my order? Orders for in-stock items can be canceled before they ship. For Custom orders, you have a 48-hour grace period after payment to make changes or cancel. After 48 hours, the order is sent to the manufacturer and cannot be canceled.
Please reference our Returns & Exchanges Policy for complete details.
4. Product Information & Care
Are your products authentic? Yes. We are an authorized retailer for every brand we carry (&Tradition, Carl Hansen, Fritz Hansen, Herman Miller, Knoll, etc.). This means your piece is an original design produced by the licensed manufacturer, ensuring heirloom quality and supporting the designer’s estate.
How do I care for my new furniture?
Please reference our Furniture Care Guide for complete details.
Do you provide swatches? Yes! We offer free fabric and leather swatches for most of our upholstered brands. You can make your request through our Swatch Request form.
5. Trade & Design Services
Do you offer a Trade Program? Yes, we have a robust A+D Trade program for interior designers, architects, and developers. Members enjoy tiered discounting, dedicated account management, and tax-exempt purchasing. You can find more information and apply on our A+D Trade page.
Can you help me design my space? Our Interior Design Consultants offer complimentary consultations. Whether you need a single chair recommendation or a full 2D room rendering, we are here to help you design your space. You can find out more and get started on our Design Assistance page.
6. Sustainability & Ethics
Is your furniture sustainable? We champion Authentic Design for longevity, a core part of our sustainability commitment to keep furniture out of landfills. We partner with brands using practices like Greenguard Gold, FSC certified standards, non-toxic materials, and responsible sourcing. See our Sustainability page for details.