Returns & Exchanges
We hope you love your purchase, but if you have any questions or aren’t entirely satisfied, we’ll work with you to make it right.
Do you accept returns?
Yes, we accept returns on select items that are in their original condition (and packaging, if applicable). All items, including accessories, are subject to a 20% restocking fee. Please note that shipping and delivery charges are non-refundable.
How long do I have to return my item?
Select items can be returned within 14 days of purchase or arrival. Custom orders cannot be returned, but may be canceled within 2 business days after the order is placed. Custom orders may include any item where you select the finish and/or upholstery.
What do I need to make a return?
You’ll need to provide a receipt, gift receipt, or packing slip, as well as the item in original condition (and packaging, if applicable).
What items can't be returned?
Custom orders, floor models, sale items, gift cards, consumable products (such as soap and candles), and bedding that has been removed from the original packaging are final sale.
How will my refund be processed?
Returns with a receipt will be refunded to the original form of tender. Returns with a gift receipt will receive store credit.
What if my item arrived damaged?
Please call the showroom (617.737.7307) Monday - Saturday between 10 am - 6 pm to speak with customer support, or reach out to firstname.lastname@example.org. We’ll submit a claim and get back to you with a solution as soon as possible.
Please note that claims must be submitted within 7 days of delivery, so be sure to inspect your item and let us know if you see any damage right away. If you are shipping to a receiver, please ensure they follow the same guidelines. Replacement items shipped in response to missing, lost, stolen, damaged and/or manufacturer defect claims are returnable for store credit only.
Who do I contact with questions?
What should I know about custom orders?
Custom Orders are made just for you. The style, size, fabric, leather, finish colors, or any number of other options have been ordered to your specification. You have two business days after placing your order to cancel. After that, the item(s) cannot be canceled, changed, refused, returned or refunded at any time.
If your custom order is damaged, let us know right away. Call the showroom at 617.737.7307 Monday - Saturday between 10 am - 6 pm to speak with customer support, or reach out to email@example.com. Damaged items will be returned or replaced at our discretion.
Please note that claims must be submitted within 7 days of delivery, so be sure to inspect your item and let us know if you see any damage as soon as you receive it. If you are shipping to a receiver, please ensure they follow the same guidelines.
How do I return my item?
Small items can be returned in the showroom, or shipped back to us by mail. If you plan to return your item in the mail, please contact firstname.lastname@example.org or call 617.737.7307 to obtain a Return Merchandising Authorization (RMA) number. Please clearly mark the RMA# on the outside of the package, prepay postage, insure, and send via trackable method to:
Attn: Returns Department
38 Wareham St
Boston, MA 02118
To return large items and furniture, please contact email@example.com to make arrangements.